Billing & plans

Nucleus Hosted uses Stripe for billing. Everything described here is visible from the /billing page in the portal.

Plans

Two tiers:

Tier	From	Spokes from	Backup retention	Cross-region
Standard	£149/mo	£29/mo per spoke	30 days	No
Dedicated	£399/mo	£79/mo per spoke	90 days	Yes

The federation has a base price; each spoke adds a per-spoke price keyed off its size (Small/Medium/Large). Worked example for a Standard federation with three Medium spokes:

Standard hub          £149
3 × Medium spoke      £147   (3 × £49)
                      ----
Monthly total         £296

Prices are billed monthly in arrears. Annual pricing with a discount is available on Dedicated — talk to support.

Adding a spoke

The provisioning wizard previews the recurring cost and the due-now proration before you commit. The proration is calculated by Stripe — pay-per-day to the end of your current billing cycle, then the full per-month price next cycle.

Spokes added late in the cycle prorate down. Spokes deleted late in the cycle don't refund automatically — see "Refunds" below.

Resizing a spoke

Resize via /spokes/<id> → Actions → Resize. The new size's price kicks in immediately, with a proration on the difference.

14-day money-back guarantee

If you're not happy in the first 14 days, request a full refund from /billing → Cancel + refund. We process within 5 business days. The refund covers everything you've paid since the federation was created.

After 14 days the guarantee expires and refunds are case-by-case — message support if you have a reason.

Cancelling

/billing → Cancel federation. The cancellation:

• Stops billing immediately (no further invoices).
• Suspends the federation at the end of the current billing cycle (no traffic served, but data retained).
• Schedules deletion 30 days after suspension. You can un-cancel during this window without data loss.

Past-due invoices

If a card payment fails, Stripe retries on a fixed schedule. Your federation moves to paused after the third failure (typically 7–14 days from the original failure). You'll get email notifications at each retry.

To resume: update your payment method on /billing and pay the open invoice. Resumption is automatic within ~5 minutes.

Where to update card / address / VAT

/billing → Manage in Stripe Portal. You'll be redirected to Stripe's hosted Customer Portal where you can update payment method, billing address, VAT number, and download invoices.

Programmatic access

Billing endpoints are intentionally not in the public API. Stripe handles the surface; the control plane only orchestrates the federation/spoke lifecycle keyed off Stripe webhooks.